That's right SEO is an investment. It should not be thought of as a one time, get it done and move on, purchase. Search engine optimization takes time and dedication to ensure that all aspects of your website are driving traffic.
The time and dedication need to come from both sides of the table. If your company is looking to have SEO done on their site, you should know that you or someone in your company would need to have the time to devote to the project as well. SEO is a joint venture between the company and the SEO firm.
Who knows your business better then you (or an employee)? Who knows when the calls are starting to come in, or emails are starting to pile up? Who can see the sales figures and say whether or not the efforts are increasing the sales numbers? The more time you or a person in your company can devote to working with the optimization firm, the better off the project will be.
Don't be afraid to tell your SEO firm that you want to be more involved. Most firms will love it and welcome the participation (as long as it isn't to start telling the firm what they should and shouldn't be doing!). The more input you have and the more advice you can give as to important products/services, new deals, etc. the better the optimization will be.
There are definitely SEO companies out there that will take your money, take your site, optimize it and be done and you will never hear from them again. On the same note there are businesses that just don't have the time to devote to working closely with the SEO firm that they choose to have optimize their site. In both cases you can expect that the long-term effects of the SEO campaign will be negligible.
Search engine optimization should be thought of much like the IT department. You need to communicate with them on a regular basis so they know what issues you are having with your equipment. SEO is the same way. If you don't constantly update your SEO company as to what is going on with sales, inquiries, new products, promotions, etc, how are they going to know what part of the site needs the most attention at that time, or what partner sites (inbound links) they should be pushing?
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